Skip to content
Kineat

Delete your Kineat account

You can delete your account whenever you want, without asking anyone. Here is how, depending on whether you use the app or the portal.

If you are a patient

  1. Open the Kineat app.
  2. Go to Profile.
  3. Tap Delete my account and confirm.

It is immediate and cannot be undone. Your account and everything you saved are deleted: your diet, your plates, your plan, your follow-up and your link with your specialist, who stops seeing you.

If you are a specialist

  1. Sign in to the Kineat portal.
  2. Go to Account.
  3. Choose Delete my account, confirm and enter the code we send to your email.

Your access is blocked right away and your account is fully deleted after 30 days. Your patients get a notice and keep their diet, their dishes and their plan. During those 30 days, you can only recover it by writing to support.

If you can't get into the app

Write to contacto@kineat.com from the email you used to create your account and ask us to delete it. We handle your request within 20 business days at most, as ARCO rights require.

Write to support

What we keep

Backups are erased automatically within about 7 days. We keep nothing else from your account, except a record with no personal data that only serves to show we handled your request.

More detail in the Privacy notice.