Support
Here are the most common questions. If you don't find yours, write to us and we'll get back to you, in English or Spanish.
contacto@kineat.comFrequently asked questions
The code doesn't reach my email
Check your spam or junk folder and wait a couple of minutes. If it still doesn't arrive, ask for a new code; if that doesn't work, write to us.
The invitation link doesn't open the app
Install Kineat and open the link again. You can also open the app, go to Profile → Link and type the 8-character code.
My invitation expired or was already used
Ask your specialist to generate a new invitation from their portal.
I want to stop sharing my data with my specialist
In the app, go to Profile and revoke the connection. From then on your specialist no longer sees your information.
I want to access, correct or delete my data
Write to us at contacto@kineat.com from your account's email. We handle requests for access, rectification, cancellation and objection (ARCO) as described in the Privacy Notice.
More information in the Privacy Notice and the Terms of Use.